Return & Refund Policy
We are happy to give you an exchange if
- You received the damaged or defective items.
- The package is lost in transit due to the carrier's error. (If an order is prepaid)
- You receive the wrong item which is different from what is ordered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items are not eligible for the returns & refunds if
- Item is damaged or missing parts due to customer's error.
- Items received by the customer in good/working condition and now customer no longer wants the items or Item is not as expected/effective.
- Any item that is returned after the 7 days of delivery.
- If the item is not delivered due to the item is refused by the addressee or incorrect/illegible/incomplete address or addressee absence.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item.
We will replace items if they are defective or damaged or they are not delivered to your address due to our error.
If you need to exchange it for the same item, send us an email at email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at firstname.lastname@example.org
INVALID REASONS FOR RETURN AND REFUNDS
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at THNGZhub®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
In the event you wish to cancel your order, please contact us. We will only be able to give you a refund if you request the cancellation before the shipping of items. If the order has already shipped, then we would be unable to process the cancellation of the package and can't give you a refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.